A Flipkart seller explains his experience when his default logistics partner Ekart was replaced by Delhivery, a third-party logistics provider (3PL). He encounters issues with OTP verification, a non-responsive courier driver, and is unable to switch back despite contacting seller support. The video provides step-by-step navigation of the seller dashboard and the communication with Flipkart support.
A short editorial from the VEONIB team on why this content matters.
Flipkart's sudden switch from Ekart to Delhivery (3PL) frustrates sellers, highlighting the lack of control and support alignment in marketplace logistics.
This video stands out by documenting a real seller's struggle with forced logistics change, offering practical dashboard steps and support transcript. SEONIB recommends monitoring logistics assignments and escalating persistent issues.
Flipkart sellers should proactively check order Logistics partners and immediately contact support if a change causes service disruption; document all communications.
A logistics service provider that handles shipping and delivery for e-commerce sellers, often different from the marketplace's in-house courier.
Flipkart's own logistics arm that provides pickup and delivery services to sellers.
A major third-party logistics company in India, used by Flipkart as an alternative shipping partner.
One-time password sent to the seller's phone for authorizing pickup by the courier partner.
The Flipkart interface where sellers manage orders, shipments, and support tickets.
Customer service for Flipkart sellers to resolve issues related to orders, payments, and logistics.
The process where a seller's assigned logistics partner is modified, often without consent.
Why did Flipkart change my logistics partner from Ekart to Delhivery?
According to support, Ekart may be unavailable in your area, but sometimes the change is made by the system without clear reason.
Can I switch back from Delhivery to Ekart?
Flipkart support refused to change it back, stating the decision is final; however, you can provide feedback for future consideration.
What should I do if the courier contact number is not reachable?
Contact Flipkart seller support immediately and raise a ticket; they may assist or note the issue.
Is there any difference in charges between Ekart and Delhivery?
The seller in the video mentioned that charges and process remain the same; only the pickup agent changes.
How do I know which logistics partner is assigned for an order?
On the seller dashboard, under order details, you can see the shipping partner name (e.g., Delhivery).
What is OTP verification and why is it not working?
OTP is sent to the seller's registered phone for pickup confirmation; if it's not received or the system fails, the pickup cannot be completed.
Does Flipkart notify sellers about logistics partner changes?
The seller received a WhatsApp notification but no prior notice; it may vary.
How can I provide feedback about a poor logistics experience?
Through seller support tickets, phone calls, or email; the team logs feedback for internal review.
What if multiple orders get assigned to different partners?
Each order may have a different logistics partner; sellers need to handle each accordingly.
Is Delhivery a reliable third-party logistics provider?
Delhivery is a large 3PL, but experiences can vary by location; the seller in the video found it unreliable.