This video demonstrates how Shopify businesses can use Interakt's AI voice agent to automate COD order double confirmation and abandoned checkout recovery. It shows setup, configuration, and analytics for voice AI campaigns that trigger calls, take actions like cancellations or address updates, and follow up on WhatsApp.
A short editorial from the VEONIB team on why this content matters.
Interakt's AI voice agent goes beyond WhatsApp by adding proactive voice calls that trigger real actions in Shopify, like order confirmation and cancellations, then seamlessly follow up on WhatsApp.
Unlike typical reminder tools, this integrates voice AI with backend Shopify updates and multi-channel follow-ups, creating a closed-loop automation system for COD and cart recovery.
Shopify store owners with high COD volumes or cart abandonment should watch this to implement voice AI campaigns and track performance via Interakt's analytics.
An automated system that makes natural language phone calls to customers to perform tasks.
The process of verifying cash-on-delivery orders by calling customers to confirm or cancel.
Re-engaging customers who left items in their cart to complete the purchase.
A customer engagement platform for WhatsApp and voice automation, integrated with Shopify.
Automated messages sent after a voice call to confirm actions or provide links.
A configured set of rules and scripts for AI to call customers and handle specific use cases.
Using tools to automatically perform tasks like order updates within a Shopify store.
Metrics that track the performance of voice campaigns, such as connection and conversion rates.
What is an AI voice agent for Shopify orders?
It's an automated system that calls customers to confirm COD orders, handle cancellations, or recover abandoned checkouts, integrating with Shopify and WhatsApp.
How does COD order confirmation work with voice AI?
After a COD order is placed, the AI agent calls the customer, confirms the order, and can process cancellations or address changes, then updates Shopify and sends WhatsApp follow-ups.
Can the AI voice agent handle order cancellations?
Yes, if enabled, the agent can accept cancellation requests during the call, cancel the order in Shopify, and send a WhatsApp confirmation.
How does abandoned checkout recovery work?
The AI agent calls customers who abandoned checkout, offers a discount if configured, and sends a WhatsApp message with the checkout link and discount code.
What languages does the voice bot support?
Currently, the voice bot supports English and Hindi, with options to change the voice gender.
What analytics are available for voice AI campaigns?
For COD campaigns: calls attempted, connected, failed, average duration, confirmation rate, cancellation rate, address update request and completion. For abandoned checkout: calls attempted, connected, failed, average duration, recovery link sent.
Can I use a personalized phone number for voice calls?
Yes, by default calls use a common number, but you can request a personalized number through a form for the team to contact you.
Do I need to activate any workflows for address updates?
Yes, to enable address updates, you must activate the 'change shipping address' workflow in Interakt's workflow section.
How do I set up a voice AI campaign?
Go to the campaign section, click new campaign, select voice AI campaigns, choose a sample or create new, configure actions, templates, and go live.
What happens after a voice call?
The AI agent automatically sends a WhatsApp message based on the call outcome, such as order confirmed, canceled, or address change link.